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Return & Exchange

If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days. Customer is responsible for return shipping costs. Product must be returned to receive a refund. Refund will be issued once product is received. 

Final Sale Items (If Applicable)

Only regular priced and sales items may be refunded, unfortunately, items marked with Final Sale cannot be refunded.

Shipping

You will be responsible for paying for your own shipping costs for returning or exchanging your item(s). Shipping costs are non-refundable. 
You should consider using a trackable shipping service or purchasing shipping insurance, as we are not liable for items that are lost or damaged while in transit.

How to Initiate Returns & Exchanges

Contact us with your order number and reason for return/exchange. You will receive a reply within 1 business day. After hearing from our support team and receiving our returns address, please ship the return promptly.

Note: Item(s) must be shipped back within 30 days of the original purchase date.

Exchanges

If your order is incorrect, defective, or damaged upon arrival; we will exchange your item at no additional cost to you.

Additional Information

For any questions regarding returns, exchanges, or shipping information, please contact us at support@greenrushorganics.com.